SHIPPING

Items will be shipped via USPS or UPS. We aim to ship as quickly as possible, but shipping could take up to 10 days. Expect longer shipping times during holidays, special event sales, or other unique circumstances.

We offer a $9.95 flat rate shipping to the 48 contiguous states. If there are any additional shipping charges for larger items, it will be listed with item.

Please ensure your shipping address is correct. If an incorrect address is provided and items are returned or lost, refunds will not be issued.

RETURNS

We do not accept returns or issue refunds; all sales are final. No refunds or exchanges can be made. Ensure you have viewed all photos and read the description before making a purchase.

DAMAGES

Report damages within 24 hours of the package being marked as delivered. Beyond 24 hours, you must file a claim with the carrier, as we cannot refund or replace items. Refunds are issued only within 24 hours of delivery, provided that photos are submitted to show damage to the item(s) and shipping box. Keep the shipping box and item(s) for the carrier to collect and process the claim. Without photos, the package, and item(s), we cannot verify damage and process a refund. In such cases, file a claim with the shipping company for a refund. Send photos, your information, and order number with a description of the damage to info@catsonthetable.com.